Lies A. Rosema Grand Rapids, Michigan 616.318.2420 lies.rosema@dutchbingo.net   Education Calvin College, Grand Rapids, Michigan, Sept 2002-May 2006 * B.A Business Communications * Additional coursework in International Development Studies and Computer Science * Dean's List, 2002-2006 * Upperclass named scholarship recipient, 2005-2006   Work Experience Calvin College Information Technology, HelpDesk Analyst, 2003-Present * Troubleshoot computer software, hardware, and other technology equipment primarily over the phone and also via e-mail, voicemail, and on-sight. * Assist customers with learning and using college-specific software applications. * Manage the HelpDesk phone call center, voicemails, and e-mail account. * Perform hardware maintenance on computer systems, printers, and other audio-visual equipment. * Oversee HelpDesk involvement in all classroom computer and audio-visual equipment. * Serve on departmental project teams. * Research new issues and communicate possible solutions between customers and supervisors. * Train and supervise student employees. Calvin College Provost, Research Information Technology Teaching Assistant, Sept 2004-May 3006 * Managed all grading and online course grade books. * Monitored the main computer lab. * Assisted students with coursework. * Communicated with the professor regarding students’ progress. Gymco Sports, Marketing Intern, Jan 2006-May 2006  * Designed, created, and implemented new company web site. * Planned and implemented a fundraising event hosted by Gymco. * Designed, created, and implemented new web site for the Business Alliance For Families of the greater Grand Rapids area. * Created communication channels with the coaching staff and administration in order to better market the mission and values of the organization. * Assisted the Marketing Manager with smaller projects and clerical work.   Other Training and Certifications CompTIA A+ Technician (Essentials & IT Technician) training and certification. HDI Support Center Analyst training and certification. ITIL Foundations training. Seminars in business writing, time management, and interpersonal communications.   Other Experience Provide freelance computer support. Created and published a human resources employee handbook for an existing local business (sample available upon request). Created and presented a complete marketing plan for an existing local business. Design and maintain several personal web sites and web sites for local small businesses and non-profit groups.   Work samples such as web design, sample press releases, essays, and employee handbook available upon request.